Last updated: 7 October 2026 · Effective: 7 October 2026

Privacy policy

This policy explains what data Gavera collects, why, who we share it with, how long we keep it, and what rights you have over it. If anything's unclear, email hello@gavera.uk.

Who we are

Gavera is a product of ServiceBook Ltd, a company registered in England and Wales (Company No. 17111350) with registered office at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. ServiceBook Ltd is the data controller for personal data processed through the Gavera app and the gavera.uk website. Contact: hello@gavera.uk.

What we collect and why

• Account — your email address and name (from Apple or Google if you sign in with them, or entered by you), your username, display name and optional profile photo, your date of birth, and your app version, device platform and last-active time. We use these to run your account, check that you're 18 or over (you can't create an account without a date of birth; it's never shown to other users), send account emails, and support you. We never see or store your password. Your username and display name are shown to anyone who searches your exact username; your photo is shown to friends and to anyone you send a friend request to, and is served over the public internet to anyone with its link.
• Taste, friends and plans — the tags you rate; the venues you vote for, book, rate, hide or mark sold out; the venue searches you make in a plan; your friends, requests and groups; and the plans you create or join (their details, members, votes and bookings). We use these to make suggestions for you and your groups and to run plans. A plan's details are visible to its members, and people in a plan you're both in can see your profile. Your friends list is visible only to you; group members can see who else is in the group.
• Phone number (optional) — if you choose to verify one by SMS code, we store it privately so friends who have your number in their contacts can find your username. It's never shown to other users and only verified numbers can be matched. Remove it in Settings → Edit profile.
• Contacts (optional) — if you use "Find friends from contacts", the phone numbers in your address book are sent to our server to find matches, used only for that lookup and discarded. An SMS invite is sent from your own phone and we don't keep the number.
• Location — when you open "Make a plan" we ask for your location to start the map near you (snapped to your city or area, never your exact position). If you tap "Use my location", your current location becomes the plan's meeting point, which is visible to everyone invited. We never track your location in the background.
• Calendar (optional) — if you allow it, Gavera adds your confirmed plans to your device's calendar and keeps them up to date. Nothing from your calendar leaves your device.
• Reports, blocks and feedback — if you report someone we store who reported whom, the reason, any details and what we did; if you block someone we store that; feedback you send includes your app version, device model and OS version. Seen only by us.
• Push notifications — a device token so we can notify you about friend requests, plan invites and changes, a prompt to rate a venue after a plan, and occasional announcements. Switch them off in your device settings.
• Diagnostics and analytics — if the app crashes or a request fails we receive a technical report with your app version, device model, OS version and a pseudonymous account ID (sign-in details stripped). We also record which screens and features are used, linked to a pseudonymous account ID. Our server keeps a short log of each account's requests and, for requests without a sign-in, the IP address.
• Invites and the waiting list — if you ask us to invite a friend by email we store their address for that invite and email them a link to install Gavera; invite links contain your username. If you join the waiting list on gavera.uk we store your email, city and referring friend if you add them, and how you found the page, to send you one invite email; we also keep your IP address and browser type for 30 days to block spam.

We use the information above to provide, secure, support, improve and develop Gavera, to understand how it's used, to communicate with you about it, and to comply with the law.

Lawful basis

• Performance of a contract — everything needed to provide Gavera to you: your account, your taste and suggestions, friends, groups, plans and notifications.
• Consent — the optional features you switch on yourself: phone verification, contact matching, location, calendar and the waiting list. Withdraw it by switching the feature off or emailing us; this doesn't affect anything done before.
• Legitimate interests — keeping Gavera secure and available, fixing bugs, understanding use through pseudonymous analytics, improving and developing Gavera, looking up the contacts you choose to share, handling reports and blocks, running our business (including any reorganisation, financing or sale), legal claims, and anonymised statistics. You can object at any time by emailing us.
• Legal obligation — where we must keep or disclose something by law.

Who receives your data

Only the services we use to run Gavera: cloud hosting and sign-in; Apple and Google (sign-in, push notifications, maps and venue data, under their own privacy policies); a venue data provider; SMS and email delivery; AI models that classify venues and help us diagnose errors (they never receive your identity); crash reporting and analytics; and our website, image and code hosts. Some of these are outside the UK — see International transfers. We don't sell your data and there's no advertising. Beyond that we only share data that identifies you with our professional advisers, with a successor to the business, or where the law requires it. Anonymised statistics that no longer identify anyone may be used for any purpose.

Website, storage and automated processing

The gavera.uk website sets no cookies and stores nothing in your browser; our website analytics keep no identifier in your browser, so visits can't be linked, and each visit's page views are kept for up to 13 months with an approximate location from the IP address. The app uses on-device storage to keep you signed in and remember your settings, and to hold a pseudonymous analytics ID; when you sign in it may check your clipboard for a Gavera invite code. Suggestions are ranked by automated systems, including machine-learning models; they are recommendations only and produce no decision with a legal or similarly significant effect on you.

How long we keep data

• Profile, taste, friends, groups, plans, blocks and usage records linked to your account — until you delete your account.
• Reports — up to 12 months after resolution; if either account is deleted, its details are removed from the report. Feedback — up to 12 months.
• Waiting-list entries — until you ask us to remove you, or you delete a Gavera account using that email; IP address and browser type after 30 days. Friends' email addresses you invite — up to 90 days if unused, otherwise until that person deletes their account.
• Request logs — 7 days; IP addresses from requests without a sign-in — 24 hours; platform logs — up to 30 days. Analytics events — up to 13 months; swipe history used for ranking — up to 12 months. Crash and error reports — 90 days at the crash-reporting service; our own copy until resolved and up to 90 days after.
• Backups — up to 30 days after deletion.

Deleting your account

Settings → "Delete account" removes your profile, taste, friends, groups, plans you created, votes, bookings, venue searches, reports, feedback, waiting-list entry and push token immediately. Plans other people created no longer show you as a member, and bookings you made in them stay without your name. We keep a bare record that the account was deleted (its ID and the date). Backups are purged within 30 days.

Your rights

Under UK GDPR you can ask for a copy of your data, have it corrected or deleted, ask us to restrict or stop processing it, object to processing based on legitimate interests, receive it in a machine-readable format, and withdraw consent at any time. Email hello@gavera.uk; we respond within one month and never charge. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk — we'd appreciate the chance to sort it out first.

Not a Gavera user?

If a Gavera user asks us to invite you by email, we hold your email address for up to 90 days (or until you join), use it only to send that invitation, and never contact you about anything else. Email hello@gavera.uk to have it removed.

Children

Gavera is for people aged 18 and over; sign-up asks for a date of birth and rejects anyone younger. If you believe someone under 18 has an account, email us and we'll delete it.

International transfers

Your account data is stored in the United Kingdom. Where a service above processes data outside the UK, including in the USA, the transfer is covered by the UK's adequacy regulations (for the EU, and for US companies certified under the UK Extension to the EU-US Data Privacy Framework) or by the UK International Data Transfer Agreement or Addendum.

Security

Connections are encrypted and your private details are kept where other users can't read them. If we discover a breach affecting you we'll tell you as UK law requires.

Changes

We may update this policy as Gavera and the law change. For material changes we'll tell you in the app or by email and update the date above; other changes take effect when posted.

Contact

Email hello@gavera.uk. Post: ServiceBook Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.