Last updated: 7 October 2026 · Effective: 7 October 2026

Terms of service

These Terms set out the agreement between you and ServiceBook Ltd for your use of the Gavera mobile app and website. We've kept them in plain English wherever possible. If anything's unclear, email hello@gavera.uk and we'll explain it properly.

1. Who we are

Gavera is a product of ServiceBook Ltd, a company registered in England and Wales (Company No. 17111350) with registered office at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE ("we", "us", "our"). When we say "Gavera" in these Terms we mean the Gavera mobile app, the website at gavera.uk, and any related services, features or content we provide now or in future. Where these Terms limit our liability or give us protection, that protection extends equally to our directors, officers, employees, contractors, affiliates and successors ("the Gavera team"), each of whom may rely on it.

2. Agreement to these Terms

By creating a Gavera account or using the Gavera app or website, you agree to these Terms. If you don't agree, please don't use Gavera.

You should also read our Privacy Policy, which explains how we handle your personal data.

3. Who can use Gavera

You can use Gavera if you are 18 or older. If you're under 18, please don't sign up — Gavera isn't for you yet. Sign-up asks for your date of birth; giving a false one is a breach of these Terms and we will close the account.

Venues set their own age and entry rules. Gavera suggesting a venue doesn't mean everyone in your group meets its requirements — check with the venue if in doubt.

You also confirm you haven't been previously banned from Gavera, and that using Gavera isn't prohibited where you live.

Gavera currently covers the United Kingdom only: venue suggestions cover UK venues, and plans need to be set in the UK. We're rapidly expanding to new countries and will update these Terms when we launch somewhere new. If you use Gavera from elsewhere you do so on your own initiative, these Terms still apply, and we can't promise the service will work properly outside the UK.

4. Your account

You sign in to Gavera with Apple (on iPhone), with Google, or with an email address and password. You're responsible for keeping that sign-in secure — if someone else gets access to your Apple ID, Google account, or email account, they may be able to get into your Gavera account too. Choose a strong, unique password if you sign up by email.

You agree to:

• Use a name, profile photo, and other details that are honest and represent you (or are clearly fictional rather than impersonating another real person)
• Have only one Gavera account per person
• Tell us promptly if you think someone has accessed your account without permission, by emailing hello@gavera.uk
• Not let anyone else use your account

5. Acceptable use

When you use Gavera, you agree not to:

• Harass, threaten, intimidate, stalk, or abuse any other Gavera user, or use the platform to send unsolicited messages or invites that a reasonable person would find unwelcome
• Post anything that's illegal, hateful, sexually explicit, defamatory, infringes someone's rights, or breaks the law in the UK
• Impersonate anyone else (including using their name, photo, or other details)
• Use Gavera to coordinate or facilitate anything illegal — drug dealing, violence, exploitation, fraud, anything along those lines
• Spam other users, send unsolicited promotional messages, or use Gavera to drive traffic to other services in a way that's not normal social use
• Scrape, copy, reverse-engineer, decompile, or otherwise extract Gavera's data, code, or content in bulk
• Probe or attempt to access parts of Gavera you don't have permission to access, or anyone else's account or data
• Use bots, automated scripts, or any non-human method to interact with Gavera other than through the official app interface
• Interfere with or disrupt Gavera, our servers, or any user's experience (e.g. denial of service attempts, deliberately malformed requests)
• Use Gavera in a way that, in our reasonable judgement, could damage our reputation, our partners' reputations, or harm other users

We can suspend or terminate your account at any time, without notice, if we reasonably believe you've broken these acceptable use rules or if continued use poses a risk to other users or to Gavera. Where appropriate we'll tell you why and (where you can) how to appeal.

We apply a fair-use policy to keep Gavera fast and available for everyone. The specific limits are not published and may change without notice; legitimate everyday use will not hit them. If you do, your access resets automatically. Repeated or evident attempts to push past the limits may be treated as breaking these acceptable use rules.

6. Your content

You own what you create and post on Gavera — your profile, photo, the plans you create and the ratings you give. By posting it, you grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, display, copy, adapt and process that content for the purpose of operating, improving, securing and developing Gavera and providing the service to you and the people you've connected with. The licence to your identifiable content ends when you delete it or your account (subject to the backup windows in our Privacy Policy); anything we've already derived from it in aggregated or anonymised form, and anything needed to keep a record of a plan for the other people in it, may be kept.

Ideas and feedback. If you send us suggestions, feature ideas or feedback, you agree we may use them freely, without payment or credit, and that they become ours to use in Gavera or anything else we build.

You promise that everything you post is yours to post — i.e. you own it or have the right to use it — and that it doesn't break the law or anyone's rights.

We don't actively monitor what users post, but if we become aware of content that breaks these Terms we can remove it without notice. If you spot content that shouldn't be on Gavera, email hello@gavera.uk.

7. What Gavera does (and what it doesn't)

Gavera helps groups plan things to do together. We surface venue suggestions from a mix of sources (currently Google Places and Foursquare), factor in everyone's preferences, and let groups vote and book together. The host of a plan locks in the final pick; everyone invited can vote and can mark a pick as booked.

Venue names, addresses, ratings, opening hours, phone numbers, websites and photos come from those providers' public listings. Google's data is subject to Google Maps/Google Earth Additional Terms of Service and Google's Privacy Policy. We don't control it and can't guarantee it.

Suggestions are generated by automated systems, including machine-learning models, that rank venues by estimated group fit (see our Privacy Policy). They are starting points, not advice — you always decide what to do with them.

We don't run, own, operate, control, inspect, vet or endorse any of the venues, restaurants, bars, activities or events that appear in Gavera, and we don't verify the people you choose to plan with. Venues are independent businesses with their own opening hours, policies, prices, age and entry rules, and standards. Going to a venue, and what happens while you're there — including anything involving alcohol, travel, or other people — is your decision and your responsibility. We work hard to surface accurate, helpful information, but:

• We don't guarantee that any venue will be open, available, or suitable when you arrive
• We don't guarantee that information about venues — opening hours, menus, prices, ratings, capacity — is up to date or accurate
• We don't endorse any specific venue or event, and inclusion in Gavera isn't a recommendation in the legal sense
• We aren't responsible for the conduct of venues, their staff, other patrons, or other Gavera users, online or in person
• We may add, change, limit, suspend or remove any feature, content source, or the service itself at any time, and we may impose usage limits

Gavera is free to use at the moment. We may introduce paid features in future. If we do, we'll tell you clearly and you won't be charged for anything without explicit agreement.

8. Bookings, third-party services, and affiliate links

Where a venue lists a website or booking page, Gavera links straight to it. That may be the venue's own site or a third-party booking platform they use. When you tap a booking link or call a venue, you're leaving Gavera and dealing directly with the venue or booking platform under their terms, not ours. We don't add any fee.

We don't currently earn commission on bookings. If we ever enter into a referral arrangement with a booking platform, we'll say so here first and label affected links in the app, in line with UK advertising rules (the CAP Code). Any such arrangement wouldn't change which venues we surface: recommendations are ranked on group fit, not commission.

We're not a party to any booking you make. If something goes wrong with a booking — incorrect time, no-show by the venue, billing dispute, food safety issue, lost reservation — that's between you and the venue or booking platform. We'll help where we reasonably can, but we can't refund or compensate you for issues with third parties.

8A. Reporting and blocking

You can report another user, and you can block someone so they can't see you, invite you or join your groups. Reports come to us with the reason you pick and anything you write; we aim to review them within 72 hours, may act on them (including removing content and suspending accounts), and won't tell the reported person who reported them. Don't make reports you know to be false.

If you think we've got a decision wrong — a report we didn't act on, or content or an account we removed — email hello@gavera.uk and we'll look again.

9. Privacy

How we handle your personal data is set out in full in our Privacy Policy. The short version: ServiceBook Ltd is the data controller for personal data processed through Gavera; we don't sell your individual personal data; we may use anonymised aggregated data for research and partnerships as described in the Privacy Policy.

10. Intellectual property

Gavera, including the app, website, design, logos, the recommendation algorithm, the catalogue of preference tags, and all original content we create, is owned by ServiceBook Ltd and protected by UK and international intellectual property laws. Gavera® is a registered trade mark of ServiceBook Ltd (UK00004392419).

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Gavera app on your own device, and to use the website, for personal non-commercial purposes, for as long as you comply with these Terms. That licence doesn't let you:

• Copy, modify, distribute, sell, or lease any part of Gavera
• Reverse-engineer, decompile, or extract source code from the app
• Use our brand, name, or logos without our written permission, except in editorial reference (e.g. "the Gavera app")
• Use Gavera or any data from it to build a competing product

11. Disclaimers

Subject to the rights you have under the UK Consumer Rights Act 2015 (which we don't try to limit), Gavera is provided "as is" and "as available". We don't promise:

• That Gavera will work without errors or interruption
• That recommendations will be suitable for your specific occasion, taste, or group
• That venues will be safe, of good quality, or behave as you'd expect
• That the app will always be available, or that we'll keep operating Gavera forever
• That any specific feature will continue to exist in future versions
• That information from our data providers (including venue details, ratings, photos, opening hours and locations) is complete, current or accurate
• That other users are who they say they are, or will behave as expected

Nothing in Gavera is advice. Suggestions, rankings, rationales and any other output are provided for information only and you shouldn't rely on them without checking for yourself.

12. Our liability to you

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation by us
• Any other liability that can't be limited or excluded under UK law

Subject to the above, and to the maximum extent permitted by law:

• We are not liable for any indirect, consequential, special, or punitive losses — including loss of profit, loss of opportunity, loss of data, loss of goodwill, or wasted expenditure
• We are not liable for the acts, omissions, content, or conduct of venues, event organisers, booking platforms, data providers, or other users — including anything that happens when you meet other users or attend a venue in person
• We are not liable for any loss caused by inaccurate or incomplete information from third-party sources, by your reliance on a suggestion, or by unauthorised access to your account that isn't caused by our breach of these Terms
• Because Gavera is provided to you free of charge, our total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of Gavera is limited to £100

These limits apply to ServiceBook Ltd and to the Gavera team together — they are a single aggregate cap, not a cap per person or per claim. If we introduce paid features in future, the cap above may change for paid users. We'll update these Terms before that happens.

13. Indemnity

You agree to indemnify ServiceBook Ltd and the Gavera team against any losses, costs (including reasonable legal costs), claims and damages arising from your breach of these Terms, your content, or your breach of any law or third-party right — for example, if we have to deal with a complaint about something you posted. This doesn't apply to anything we would otherwise be liable to you for under section 12.

14. Suspension and termination

You can delete your account at any time in Settings → Delete account. When you do, your profile, preferences, friends, and plans are removed immediately, with backup copies purged within 30 days as set out in the Privacy Policy.

We can suspend or terminate your account, with or without notice, if:

• You've broken these Terms (especially the acceptable use rules)
• Other users have credibly reported you for behaviour that breaches these Terms
• We're required to by law, court order, or regulator
• We reasonably believe continued service to you poses a risk to other users, to us, or to our partners

If we suspend or terminate your account, you may lose access to your data and to plans you were part of. Provisions about ownership of content, intellectual property, indemnity, and our liability survive termination.

15. Changes to these Terms

We may update these Terms at any time — for example, to reflect new features, business changes, legal changes, or partner integrations. If we make changes that materially affect your rights, we'll let you know in the app or by email and update the "Last updated" date at the top of this page; other changes take effect when posted. Continued use of Gavera after a change means you accept the updated Terms. If you don't accept the changes, stop using Gavera and delete your account.

16. General

• Entire agreement — these Terms, together with the Privacy Policy and any specific terms attached to a particular feature, are the full agreement between you and ServiceBook Ltd about Gavera.
• Severability — if any part of these Terms is held to be unenforceable, the rest stays in effect.
• No waiver — if we don't enforce a right under these Terms, that's not a waiver of that right.
• Assignment — you can't transfer your rights or obligations under these Terms without our written consent. We may transfer or novate ours to any affiliate, successor or buyer of the business or of Gavera without your consent.
• Third parties — the Gavera team may enforce the protections given to them in these Terms; otherwise nobody other than you and ServiceBook Ltd has rights under them.
• App stores — if you got Gavera from the App Store or Google Play, Apple's or Google's terms also apply to the download. Apple and Google are not parties to these Terms and have no obligation to provide support or maintenance for Gavera; Apple is a third-party beneficiary of these Terms and may enforce them against you.
• Contracting electronically — creating an account is the only step needed to agree to these Terms; we don't file a copy of the agreement, these Terms are offered in English only, and you can correct your sign-up details in Settings.
• Survival — sections 6, 10, 11, 12, 13, 16 and 17 survive the end of these Terms or your account.
• Force majeure — we're not responsible for failures caused by events outside our reasonable control (e.g. outages of cloud providers, internet infrastructure, government action, natural disaster).

17. Governing law and disputes

These Terms are governed by the laws of England and Wales. If you're a consumer based in the UK, you keep all the rights granted to you by UK consumer law and may bring legal proceedings in your local courts in addition to the English courts.

Before raising a formal dispute, please email hello@gavera.uk so we can try to resolve it directly — most things can be sorted that way and far faster than going to court.

18. Contact

For anything — general questions, these Terms, privacy and data requests, reporting another user, or any safety issue — email hello@gavera.uk.

Postal address: ServiceBook Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.