Terms of Service

Last updated: 2 June 2026 · Effective: from launch

These Terms set out the agreement between you and ServiceBook Ltd for your use of the Gavera mobile app and website. We've kept them in plain English wherever possible. If anything's unclear, email hello@gavera.uk and we'll explain it properly.

1. Who we are

Gavera is a product of ServiceBook Ltd, a company registered in England and Wales (Company No. 17111350) with registered office at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE ("we", "us", "our"). When we say "Gavera" in these Terms we mean the Gavera mobile app, the website at gavera.uk, and any related services we provide.

2. Agreement to these Terms

By creating a Gavera account or using the Gavera app or website, you agree to these Terms. If you don't agree, please don't use Gavera.

You also need to read and accept our Privacy Policy, which explains how we handle your personal data.

3. Who can use Gavera

You can use Gavera if you are 16 or older and have the legal capacity to enter a contract where you live. If you're under 16, please don't sign up — Gavera isn't designed for you.

You also confirm you haven't been previously banned from Gavera, and that using Gavera isn't prohibited where you live.

4. Your account

You sign in to Gavera with Apple or Google. You're responsible for keeping that sign-in secure — if someone else gets access to your Apple ID or Google account, they can get into your Gavera account too.

You agree to:

• Use a name, profile photo, and other details that are honest and represent you (or are clearly fictional rather than impersonating another real person)
• Have only one Gavera account per person
• Tell us promptly if you think someone has accessed your account without permission, by emailing hello@gavera.uk
• Not let anyone else use your account

5. Acceptable use

When you use Gavera, you agree not to:

• Harass, threaten, intimidate, stalk, or abuse any other Gavera user, or use the platform to send unsolicited messages or invites that a reasonable person would find unwelcome
• Post anything that's illegal, hateful, sexually explicit, defamatory, infringes someone's rights, or breaks the law in the UK
• Impersonate anyone else (including using their name, photo, or other details)
• Use Gavera to coordinate or facilitate anything illegal — drug dealing, violence, exploitation, fraud, anything along those lines
• Spam other users, send unsolicited promotional messages, or use Gavera to drive traffic to other services in a way that's not normal social use
• Scrape, copy, reverse-engineer, decompile, or otherwise extract Gavera's data, code, or content in bulk
• Probe or attempt to access parts of Gavera you don't have permission to access, or anyone else's account or data
• Use bots, automated scripts, or any non-human method to interact with Gavera other than through the official app interface
• Interfere with or disrupt Gavera, our servers, or any user's experience (e.g. denial of service attempts, deliberately malformed requests)
• Use Gavera in a way that, in our reasonable judgement, could damage our reputation, our partners' reputations, or harm other users

We can suspend or terminate your account at any time, without notice, if we reasonably believe you've broken these acceptable use rules or if continued use poses a risk to other users or to Gavera. Where appropriate we'll tell you why and (where you can) how to appeal.

We apply a fair-use policy to keep Gavera fast and available for everyone. The specific limits are not published and may change without notice; legitimate everyday use will not hit them. If you do, you'll see a friendly message in-app and your access resets automatically. Repeated or evident attempts to push past the limits may be treated as breaking these acceptable use rules.

6. Your content

You own what you create and post on Gavera — your profile, bio, photos, the events you create, ratings and feedback you give. By posting it, you grant us a worldwide, non-exclusive, royalty-free licence to host, display, copy, and process that content for the purpose of running Gavera and providing the service to you and the friends you've connected with. This licence ends when you delete the content or your account (subject to short backup retention windows described in our Privacy Policy).

You promise that everything you post is yours to post — i.e. you own it or have the right to use it — and that it doesn't break the law or anyone's rights.

We don't actively monitor what users post, but if we become aware of content that breaks these Terms we can remove it without notice. If you spot content that shouldn't be on Gavera, email hello@gavera.uk.

7. What Gavera does (and what it doesn't)

Gavera helps groups plan things to do together. We surface venue and event suggestions from a mix of sources, factor in everyone's preferences, and let groups vote and book together.

We don't run, own, operate, or directly control any of the venues, restaurants, bars, or events that appear in Gavera. They are independent businesses with their own opening hours, policies, prices, and standards. We work hard to surface accurate, helpful information, but:

• We don't guarantee that any venue will be open, available, or suitable when you arrive
• We don't guarantee that information about venues — opening hours, menus, prices, ratings, capacity — is up to date or accurate
• We don't endorse any specific venue or event, and inclusion in Gavera isn't a recommendation in the legal sense
• We aren't responsible for the conduct of venues, their staff, or other patrons

Gavera is free to use at the moment. We may introduce paid features in future. If we do, we'll tell you clearly and you won't be charged for anything without explicit agreement.

8. Bookings, third-party services, and affiliate links

Some venues and events shown in Gavera offer the ability to book through a third-party booking platform (for example, OpenTable, Dusk, Quandoo, Ticketmaster). When you tap a booking link, you're leaving Gavera and entering into a transaction directly with the venue or booking platform under their terms and conditions, not ours.

We may earn a referral commission from some booking platforms when you book through Gavera. This doesn't cost you anything extra, and it doesn't change which venues we surface to you — recommendations are based on group fit, not commission rates. Where commission relationships exist we comply with UK advertising rules (ASA CAP Code) requiring transparency.

We're not a party to any booking you make. If something goes wrong with a booking — incorrect time, no-show by the venue, billing dispute, food safety issue, lost reservation — that's between you and the venue or booking platform. We'll help where we reasonably can, but we can't refund or compensate you for issues with third parties.

9. Privacy

How we handle your personal data is set out in full in our Privacy Policy, which forms part of these Terms. The short version: ServiceBook Ltd is the data controller for personal data processed through Gavera; we don't sell your individual personal data; we may use anonymised aggregated data for research and partnerships as described in the Privacy Policy.

10. Intellectual property

Gavera, including the app, website, design, logos, "Gavera" name and wordmark, the recommendation algorithm, the catalogue of preference tags, and all original content we create, is owned by ServiceBook Ltd and protected by UK and international intellectual property laws.

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Gavera app on your own device, and to use the website, for personal non-commercial purposes, for as long as you comply with these Terms. That licence doesn't let you:

• Copy, modify, distribute, sell, or lease any part of Gavera
• Reverse-engineer, decompile, or extract source code from the app
• Use our brand, name, or logos without our written permission, except in editorial reference (e.g. "the Gavera app")
• Use Gavera or any data from it to build a competing product

11. Disclaimers

Subject to the rights you have under the UK Consumer Rights Act 2015 (which we don't try to limit), Gavera is provided "as is" and "as available". We don't promise:

• That Gavera will work without errors or interruption
• That recommendations will be suitable for your specific occasion, taste, or group
• That venues will be safe, of good quality, or behave as you'd expect
• That the app will always be available, or that we'll keep operating Gavera forever
• That any specific feature will continue to exist in future versions

12. Our liability to you

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation by us
• Any other liability that can't be limited or excluded under UK law

Subject to the above, and to the maximum extent permitted by law:

• We are not liable for any indirect, consequential, special, or punitive losses — including loss of profit, loss of opportunity, loss of data, loss of goodwill, or wasted expenditure
• We are not liable for the acts, omissions, content, or conduct of venues, event organisers, booking platforms, or other users
• Because Gavera is provided to you free of charge, our total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of Gavera is limited to £100

If we introduce paid features in future, the cap above may change for paid users. We'll update these Terms before that happens.

13. Indemnity

You agree to indemnify ServiceBook Ltd against any reasonable losses, costs, and damages we incur because you've broken these Terms — for example, if we have to deal with a third-party complaint about something you posted, or a venue takes action because of misuse traced to your account. This doesn't apply to anything we would otherwise be liable for under section 12.

14. Suspension and termination

You can delete your account at any time in Settings → Delete account. When you do, your profile, preferences, friends, and events are removed immediately, with backup copies purged within 30 days as set out in the Privacy Policy.

We can suspend or terminate your account, with or without notice, if:

• You've broken these Terms (especially the acceptable use rules)
• Other users have credibly reported you for behaviour that breaches these Terms
• We're required to by law, court order, or regulator
• We reasonably believe continued service to you poses a risk to other users, to us, or to our partners

If we suspend or terminate your account, you may lose access to your data and to events you were part of. Provisions about ownership of content, intellectual property, indemnity, and our liability survive termination.

15. Changes to these Terms

We may update these Terms from time to time — for example, to reflect new features, legal changes, or partner integrations. If we make changes that materially affect your rights, we'll let you know in the app and update the "Last updated" date at the top of this page. Continued use of Gavera after a material change means you accept the updated Terms. If you don't accept the changes, you can delete your account.

16. General

• Entire agreement — these Terms, together with the Privacy Policy and any specific terms attached to a particular feature, are the full agreement between you and ServiceBook Ltd about Gavera.
• Severability — if any part of these Terms is held to be unenforceable, the rest stays in effect.
• No waiver — if we don't enforce a right under these Terms, that's not a waiver of that right.
• Assignment — you can't transfer your rights or obligations under these Terms without our written consent. We may transfer ours (for example, in a corporate sale or restructure) provided your rights aren't materially worsened.
• Force majeure — we're not responsible for failures caused by events outside our reasonable control (e.g. outages of cloud providers, internet infrastructure, government action, natural disaster).

17. Governing law and disputes

These Terms are governed by the laws of England and Wales. If you're a consumer based in the UK, you keep all the rights granted to you by UK consumer law and may bring legal proceedings in your local courts in addition to the English courts.

Before raising a formal dispute, please email hello@gavera.uk so we can try to resolve it directly — most things can be sorted that way and far faster than going to court.

18. Contact

For anything — general questions, these Terms, privacy and data requests, reporting another user, or any safety issue — email hello@gavera.uk.

Postal address: ServiceBook Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.