Last updated: 11 October 2026
Support
Most things you need are below. If you can't find an answer, email us — we read everything.
Contact us
For anything — questions, bug reports, privacy and data requests — email hello@gavera.uk. We read everything.
Frequently asked questions
How do I delete my account?
Open Gavera → Settings → tap "Delete account" at the bottom → confirm. Your profile, taste, friends, groups, plans you created, votes, bookings, venue searches, reports, feedback, waiting-list entry and push token are permanently removed immediately. Backups containing your data are purged within 30 days.
Can't get into the app? Email hello@gavera.uk from the address on your account and we'll delete it within 30 days; we may ask you to confirm from that address first.
Where is Gavera available?
Gavera is live in the United Kingdom first, and we're rapidly expanding to new countries. If you're outside the UK, join the waiting list with your city and we'll email you the moment we reach it.
How old do you have to be?
Gavera is for people aged 18 and over. We ask for your date of birth once at sign-up, keep it private, and use it only to check your age.
How does Gavera handle dietary requirements and allergies?
Gavera does not filter venues by dietary requirements or allergies. We're a discovery tool that surfaces venues your group will enjoy based on taste, time, and distance — confirming whether a venue's menu fits your dietary needs is something only you can do reliably. Always check the menu or contact the venue directly before ordering, especially for allergies. Gavera is not a medical advisor and is not a substitute for confirming allergen safety with the venue itself.
Why am I getting fewer than 5 recommendations?
Try widening the radius or shifting the time window.
Why are my friends not appearing in search?
They need to have a Gavera account first. If they don't, send them an invite link from the Friends tab → Share invite link. The link works once they install the app.
How do I report or block someone?
Friends tab → press and hold their name → Report or Block. A report comes to us with the reason you pick, and we never tell the person who reported them. Blocking removes them from your friends, groups and plans, and stops them finding or inviting you. If you think we've got a decision wrong, email hello@gavera.uk and we'll look again.
How do I edit my preferences after onboarding?
Open the Discover tab: Browse or Swipe to rate more tags, and Review to change ratings you've already given.
Does Gavera work outside London?
Yes. Gavera works wherever you create a plan — when you set the meeting location, the app searches for venues around the spot you choose. Coverage and venue quality are strongest in London since that's where we've tested most, but you're welcome to use it anywhere in the UK. If recommendations look thin in your area, drop us a note at hello@gavera.uk — it helps us prioritise where to deepen the catalogue next.
I think I've been billed — but Gavera is free, right?
Gavera does not charge any fees. We have no in-app purchases or subscriptions. Any charge on your statement claiming to be Gavera is not from us and is not authentic — please contact your bank directly to dispute it.
Found a bug? Have a feature request?
The fastest way is in the app: Settings → Report an issue. It captures your app version, device model and OS version automatically and sends it straight to us — much more useful than a description from memory.
If you prefer to email us, send us a message at hello@gavera.uk.