Gavera
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Support

Last updated: 2 May 2026

Most things you need are below. If you can't find an answer, email us — we read everything.

Contact us

General help: hello@gavera.uk

Bug reports: bugs@gavera.uk

Privacy / data requests: privacy@gavera.uk

Frequently asked questions

How do I delete my account?

Open Gavera → Settings → tap "Delete account" at the bottom → confirm. All your data — preferences, friends, events, recommendations — is permanently removed immediately. Backups containing your data are purged within 30 days.

How do I edit my dietary requirements?

Settings → Dietary requirements. Toggle anything on or off and tap Save. The change applies to every group event you're in, going forward.

How does Gavera handle allergies?

For declared allergies (gluten, dairy, nuts, shellfish), Gavera filters out venues that don't have positive evidence of catering to that allergy. However, we cannot guarantee allergen safety. Always confirm directly with the venue before ordering. Gavera is a discovery tool, not a medical advisor.

Why am I getting fewer than 5 recommendations?

Gavera only returns venues that fully satisfy the group's criteria — open during the time window, within distance, compatible with everyone's dietary requirements, no vetoed categories. If fewer than 5 qualify, we return only the ones that do, rather than padding with bad matches. Try widening the radius or shifting the time window.

Why are my friends not appearing in search?

They need to have a Gavera account first. If they don't, send them an invite link from the Friends tab → tap the person+ icon. The link works once they install the app.

How do I edit my preferences after onboarding?

Settings → Edit preferences. You'll see the swipe deck again, with previously-rated tags shown so you can change your mind, and a "What's new" tab for any tags added since you last swiped.

Does Gavera work outside London?

Not yet. Gavera is London-only at MVP — we want to nail the experience in one city before expanding. Other UK cities are on the roadmap; international is further out.

I think I've been billed — but Gavera is free, right?

Gavera is free at MVP. We have no in-app purchases or subscriptions. If you've been billed for something claiming to be Gavera, it's not from us — please email hello@gavera.uk immediately and contact your bank.

Found a bug? Have a feature request?

Email bugs@gavera.uk with as much detail as possible: what you were trying to do, what happened, what device and iOS version you're on. Screenshots help. We reply within a few working days.

Status & outages

If Gavera seems broken on your end and the FAQ doesn't help, check whether one of our subprocessors is having an outage: